Maintenance Services

Developing an application is only part of the work. Businesses need to keep an application running trouble-free through the useful life of an application. While Business Partners typically hand over the application to inhouse IS staff after development, the increased trend towards outsourcing can bring substantial additional business by way of maintaining existing production appilcation.

Maarga provides a range of services to assist Lotus Business Partners who maintain the applications they have developed through the life cycle.

Sustenance Engineering: This service focuses on the post-deployment aspects of the software development lifecycle and encompasses activities such as defect or bug correction, enhancements, documentation and operational support. Maarga assists Lotus Business Partners to leveraging the enterprise application investment of the end customers, providing ongoing user support, maintenance, enhancements and upgrade services for Lotus Business Parnters charged with supporting with existing legacy applications. This service covers minor enhancements, and conversion of systems to newer platforms/releases.

Help Desk manning: End user support is critical for the adoption and success of an information system. Maarga can provide help desk services to Lotus Business Partners who desire to support end-users through the application life cycle.

Remote administration: Customers without a sizeable IS staff look to business partner for administration of their Lotus Notes infrastructure. With the evolution of the remote administration features in Notes/Domino and with the availability of secure connection/transport methods on the public Internet, remote administration is today a reality. Maarga can provide Lotus Business Partners with remote administration (both peak and off peak hours) to ensure that production systems are running uninterrupted.

Documenting an existing system: In the rush to meet deadline and manage a complex project, quite often developers forget to document the software system they are building. This can lead to considerable chaos downstream when fixes need to be made to an ageing system. Maarga can document entire systems from its offshore facilities.