Remote Access Tools and Lotus Notes Outsourcing
I’ve always been bugged by the number of ads I saw of GoToMyPC. I’m a big fan of VNC and I thought GoToMyPC could be a tricky deal, given that connections are being routed through their server. I realized yesterday that this is a Citrix venture, and that changes my perception big time. Remote access, as enabled by these tools are a big part of what is collapsing distance in the world. Quite often, when I work on offshore Lotus Notes projects, I have clients facing problems with a release that I cannot easily understand. I wish I could be there next to him/her, seeing what he sees on his desktop. Sure, Domino Administrator is way too cool as a remote administration tool, and it collapses distance quite a bit. But the problems are typically what is outside the purview of Domino Administrator. Quite often they are with the desktop, when an application is being installed over a Notes Client. Remote access tools are quite the savior in this aspect. While VNC does great, Citrix would do better, given the way they transparently handle the installation process and given that they just send the updates to the screen and inputs and not the entire images every time. With near T1 speeds becoming common in India, I anticipate a big jump in the kind of things you can do for overseas customers with these enabling services.
This makes me feel that we are only just beginning with this globalization of service delivery thingie!!
- Venki