Engagement Type: Clustered Domino Server
Customer Geography: India
Customer Industry: Outsourced Technical Support
Platforms: Red Hat Enterprise Linux, Lotus Domino Server
Challenge:
A large Indian company wanted to roll out clustered Domino servers on Linux to meet the needs of 2000+ technical support representatives
Solution:
Maarga planned and rolled out a clustered Domino environment to run a Knowledge Base application for one of their customers. The planning and roll out ensured seamless transition of operations from the customer’s old contact center to the new outsourced contact center.
Snippets:
The customer wanted to utilize a single desktop for more than 3 technical support agents, as agents would be on shifts. This posed a challenge as the customer did not quite want roaming profiles. Multiple options for storing the Notes data directory on the network drive, local drive, defining users as roaming etc. were presented to the customer for them to chose the best option.
Customer wanted to explore the option of a silent rollout. Maarga tweaked the Installshield Tuner for Lotus Notes to do a custom installable for the customer.
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