Notes, Domino Offshore/Outsourcing – Product Maintenance Services
Is your engineering team bogged down by maintaining older versions of your product? The newer versions of Lotus Notes/Domino and Workplace present tremendous opportunity for add-on product vendors to enhance their functionality and get greater market penetration and repeat purchase revenues. But given that existing customers need support and maintenance of existing versions, the product engineering team dedicates substantial critical resources to this not-so-important, but urgent task. Maarga can take the load off your product engineering team, by taking over the maintenance of your add-on product. Your best resources can be put to the best possible use – incorporating newer features and accelerating the release of newer versions leading to additional revenues.
Maarga will take over your product maintenance and product support (2nd/3rd level) and offer continued sustanence engineering to your existing customers. We will work with your engineering team to do a structured transition that will involve recreating your environment, setting up processes to integrate with your functions, setting up communication mechanisms needed for the service, formalizing the knowledge base and maintaining it, taking control over the source tree etc. We will provide regular reports that will give you visibility and control on the maintenance and support functions. We are set up to handle products developed on Lotus using LotusScript, Java & C++ APIs, but can pick up additional resources to suit your special requirements.
For more information about our product maintenance services, drop a note to us.